AI & The Workplace Environment [Part 1/2]

Office spaces of the future
How Office Spaces Are Innovating for the Future
February 11, 2019
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February 25, 2019

As experts in the built environment, we are always looking forward and anticipating how technology will impact our industry. Our services revolve around optimising energy efficiency for businesses of all size through building automation. Whilst energy savings are the priority of building automation, it also has the positive effect of optimising the environment of the building. In workplaces, this results in much more satisfied and productive employees. Moving forward, more businesses are understanding the benefits of building automation and other technologies. One particular technology which could impact the way we work in the future is artificial intelligence (AI).

Personal Organisation 

AI’s primary function will be to simplify daily workflow, acting as a personal organiser. Current personal digital assistants are often labelled as inaccurate or clumsy, however this will soon change as AI technology continues to develop.

Soon, AI personal assistants will have more purpose than checking the weather or setting simple reminders. AI will soon take a much more active role within businesses, organising employee schedules and booking meetings. Later down the line, AI will even be able to assist with problem solving and give advice.

Over time, the basic tasks AI will handle will become more complex, and we’ll continue to become increasingly reliant on AI partners to simplify our work lives.

Customer service will also look to reap the benefits of AI. Already, major banks in Singapore are starting to use AI for a range of services, such as handling Facebook Messenger requests to home-loan chatbots, allowing for 24/7 responsivity.

Smart building technology and services will become increasingly important, as AI assistants will require connectivity. For corporate real estate, this means getting the technology spot on, particularly as personal data privacy issues will require strict compliance.

The ultimate goal is to provide a system to significantly reduce stress in workers and increase productivity, while ensuring that personal data is not at risk.

Space Management

In a previous post, we looked at how office spaces are innovating for the future, highlighting the movement from organised workspaces to a more flexible approach to space management.

The flexible workspace approach is gaining popularity as it allows for more self-organisation – allowing workers to choose how, where and with whom they want to work. This approach removes many restrictions within the workspace, allowing for new opportunities to innovate, however, it has also caused some problems. For example, employees who work in interdependent physical teams can find ‘hot-desking’ a real issue.

The solution to this challenge is real-time occupancy management. Working with smart building technology, AI will be able to assign workspaces to individuals or teams based on real-time needs. This will allows for optimal use of physical space within the working environment.

Eventually, this platform will be able to give insights into the working environment, for example by identifying how spaces affect productivity levels.

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