Pro-active service support

Utilising the wealth of operational service data derived remotely from a client’s smart building technology and services plant, we are able to identify and devise truly pro-active approaches to the service and maintenance of installed building technology and building services equipment.

In practice, this means the ability to forecast a high percentage of plant failure or outages before they occur.

This data driven approach, that delivers right down to device level, empowers estates and facilities professionals to make informed decisions for the pro-active deployment of technical engineering resources.

Further, operating pro-actively as opposed to reactively drives down the costs of conventional technical support services and maintenance plans, whether preventative contracts or call-out, and delivers maximum financial benefit to our clients.

Technical support & response team

Unlike conventional BEMS companies, Next Control Systems maintain a team of qualified technical support professionals, trained in every aspect of the operation and management of smart building controls, energy management, refrigeration and building services plant and equipment.

Our Technical Support team was established as a crucial enhancement to our 24/7 Remote Monitoring Team. Our clients benefit from this expertise through a range of technical support and remote service management plans, from basic remote trouble shooting to sophisticated incident and service contractor management.

BEMS Maintenance

Our preventative maintenance services help to ensure through regularly conducting a schedule of pre-defined tasks that your Building Energy Management System is operating at its optimum performance. Our services are tailored to the needs of our clients using system-accredited, experienced engineers with the latest software tools.

Our qualified engineers further ensure that your building services are running as efficiently as possible, reducing down time, improving staff feedback and reducing your building operating costs.

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Our clients accrue financial benefits from:

• Tighter control of the cost of building services maintenance and breakdowns.

• Qualified technical support of building service plant maintenance and breakdowns.

• Technically identifying the specific cause and effect of plant breakdowns.

• Matching the correct service contractor discipline to rectify the problem first time.

• Minimising the effects of service breakdowns on energy usage.

• Minimising return call backs and enhancing times to first fix.