Operational Change Monitoring for the Long Term

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Operation managers utilise building automation for a number of reasons. It reduces their carbon footprint, improves workplace productivity, and saves money. Specifically, companies can expect to benefit from up to 25% energy cost savings. An important consideration to make is how an operation manager ensures that these savings can be sustainably maintained over the long term. One route which has proven to be successful is operational change monitoring.

Several things can negatively affect the operational efficiencies of a building, such as:

  • Adjusting maintenance settings incorrectly.
  • Manual plant overrides.
  • Plant equipment failure.

To make matters worse, often the cost of these errors is discovered after the damage has been done, as the altered settings are seen as the “norm”.


Operational Change Authorisation

A common way in which these errors come about is through unauthorised changes.

Within organisations, the change management procedure outlines that all changes must be managed and authorised. However, without a change monitoring system in place, there is no way to know if an unauthorised change has been made. Often, knowledge of these changes only surfaces after they have negatively impacted the business. For example, after a security breach, or when the organisation fails an audit.

Operational change management also allows an organisation to track and log changes which have been authorised. Overall, this strengthens the change management procedure, and any unauthorised changes can be quickly identified and dealt with accordingly.


Resolving Incidents

Having an operational change monitoring system allows an organisation to deal with incidents much more efficiently. Any event that has an impact on regular systems can be identified much more quickly and dealt with in a more effective manner. By monitoring the change that caused the event, organisations can track down the root cause rapidly.

This applies particularly to unplanned interruptions to services. These negatively impact the business, so it is important they are eliminated. A monitoring system can alert operation managers to an incident in real-time. This allows them to resolve the incident before it has any impact on the business. This allows for new levels of proactivity in terms of foreseeing and preventing incidents.

Sometimes, the same incident can continue to happen regularly and becomes a wider problem. When this happens, the root cause of the incidents is usually much harder to identify. This is made much simpler with an operational change monitoring system in place. For example, if the recurring incident happens at a specific time, operation managers can revise their change management reports to identify whether there have been any consistent changes made around the same time.


The Solution

To eliminate the high risk of rapidly eroding savings, Axon has developed an operational change monitoring service that automatically identifies and acts upon impactful changes in the day to day operation of building services. Thereby minimising the financial effects of changes from the established norm.

The established benchmarked settings resulting from Axon’s ‘intelligent optimisation’ work is stored on their servers. Every 24 hours they automatically interrogate their client sites to read and record the current settings and compare them with the established benchmarks.

Any deviation from the norm is either corrected by their remote site management team or reported to the client for instruction or action.

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