In 2013, with the whole Waitrose and John Lewis property portfolio covered by real-time monitoring and alarming, the drive was to create a proactive store management platform with the same level of granularity as business retail metrics and integrated into a single pool of meaningful actionable management information.
The platform was to monitor asset performance continuously and to segment activities and functions at estate, region, and store level.
The monitoring and alarming of refrigeration systems is a significant factor in measuring case ‘availability’ in store. This is a key performance indicator that affects both customer satisfaction as a well as store level margins as if a refrigerated case is unavailable, this limits the product stock available for purchase, reducing consumer choice and impacting revenue streams.
The platform was able to analyse potential issues, model and recommend solutions, based on identified weaknesses, ahead of costs being incurred.
Now with a single addressable data set spanning the whole customer-facing retail environment, from buildings, plant and merchandising, retail and energy management were able to make informed decisions that reduced costs, increased margins and maintained or even improved the customer experience.
This approach explains The Partnerships high level of market performance when other large retailers have been under increasing pressure over the past five years.